Hanoi to Sapa by HK Buslines (VIP Sleeper Bus – 24 Cabins)

• 24 VIP cabins per bus (bed size: 85 × 180 cm), each with a privacy curtain

• Massage bed for maximum relaxation

• 17-inch personal entertainment screen

• USB & USB-C charging ports

• High-speed Wi-Fi

• Automatic air-conditioning system

• Clean blanket and 1 complimentary bottle of mineral water

Safety System

• GPS tracking system

• Driver working-hour monitoring

• Technical inspection before every trip

Luggage Policy

Each passenger is allowed to bring:

• 01 medium-sized suitcase
• 01 carry-on bag

The luggage compartment is spacious and secure, suitable for large items.

Passengers traveling with oversized luggage are kindly requested to inform us in advance when booking so that appropriate arrangements can be made.

Flexible Routes

We operate multiple daily departures, tailored to your travel schedule:

• Hanoi ⇄ Sapa (day & night buses)
• Hanoi ⇄ Ha Long
• Hanoi ⇄ Hue ⇄ Da Nang ⇄ Hoi An
• Ninh Binh ⇄ Sapa / Hoi An
• Dong Hoi ⇄ Hue ⇄ Da Nang ⇄ Hoi An
• Da Nang ⇄ Nha Trang
• Nha Trang ⇄ Da Lat

Schedule

From Hanoi to Sapa

Timetable – Hanoi → Sapa ETA = departure + 6h

Pick-up in Hanoi

• Free hotel pick-up in the Old Quarter 30–50 minutes before departure.
• Provide your hotel details at least 24 hours in advance.
• Or come directly to our office: 13 Hang Muoi Street, Hoan Kiem, Hanoi (Map) — free luggage storage & shower.

Airport Pick-up (Hanoi)

• Free at domestic & international terminals in Hanoi.
• Pick-up time: 1 hour after bus departure (e.g., departs 22:00 → airport pick-up 23:00).

Drop-off in Sapa

• Free transfer to any hotel in Sapa town.
• Early-morning arrival: For overnight buses reaching Sapa before 06:00, you may remain on board and sleep until 06:00 (subject to driver and parking guidance).

Timetable – Sapa → Hanoi ETA = departure + 6h

Early Arrival in Hanoi

If your bus arrives early in Hanoi, you’re welcome to visit our office at 13 Hang Muoi, Hoan Kiem to store luggage and take a free shower before check-in time.

Pick-up in Sapa

• Free hotel pick-up 30–50 minutes before departure.
• Provide hotel details at least 24 hours in advance.
• Or come to our bus station office: 679 Dien Bien Phu, Sapa, Lao Cai (Map) — free luggage storage.

Airport Drop-off (Hanoi)

• Available on request.
• Minimum 5 hours travel time from Sapa to Hanoi Airport.

Final Drop-off Points in Hanoi

• 13 Hang Muoi (Old Quarter)
• 70 Nguyen Huu Huan (Old Quarter)
• 160 Tran Quang Khai (Old Quarter)
• Aeon Mall Long Bien
• 463 Minh Khai (Opp. Times City)
• 72 Truong Chinh (Media Mart)
• 72 Nguyen Trai (Royal City)
• 04 Khuat Duy Tien
• Opp. 120 Tran Quoc Hoan (near My Dinh Bus Station)
• 132 Vo Chi Cong (HK Office)
• 272 Vo Chi Cong (Lotte Mall Lobby)
• Hoa Binh Park
• Bau Kim Chung Village (Dong Anh)
• Noi Bai Airport

Important Notes

• Please provide your hotel details at least 24 hours in advance

• If you do not use the shuttle service, kindly arrive at the office or pick-up point at least 40 minutes before departure

• Pick-up conditions vary by area: some locations allow individual pick-up, while others require a minimum of 5 passengers for remote pick-up service

Child Policy

• Children aged 6 years and above: Charged at the adult fare (one separate ticket required)

• Children aged 1–5 years: Free of charge when sharing a bed with an adult

Cancellation & Refund Policy

Cancellation by the Customer

Cancellation conditions are applied based on the number of cabins booked or private charter bookings:

Bookings of 1–5 Cabins

• Cancellation at least 4 days before departure: Free of charge

• Cancellation within 3 days before departure or No Show: 100% cancellation fee

Bookings of 6–10 Cabins

• Cancellation at least 5 days before departure: Free of charge

• Cancellation within 3–5 days before departure: 50% cancellation fee

• Cancellation within 3 days before departure or No Show: 100% cancellation fee

Bookings of 11 Cabins or More / Private Charter

• Cancellation at least 7 days before departure: Free of charge

• Cancellation within 5–7 days before departure: 50% cancellation fee

• Cancellation within 5 days before departure or No Show: 100% cancellation fee

Cancellation Due to Bad Weather

In the event that the trip is officially canceled by government authorities due to bad weather, before the departure date and the service has not been used, a 100% refund will be provided.

Customer service

• Free pick-up service in the city centers of major destinations
  (Hanoi – Old Quarter, Sapa, Ha Long, Ninh Binh, Da Nang, Nha Trang, Da Lat, and more)

• Service offices with waiting lounges where passengers can wait comfortably and store luggage free of charge

• Some buses are equipped with onboard restrooms, while others are not. However, the bus always makes regular rest stops for restroom breaks and meals to ensure passenger comfort.

• 24/7 customer support available via hotline, email, and official website

Service Commitment

• Transparent pricing with no hidden fees

• Vehicles are cleaned and sanitized after every trip

• Priority given to using the newest vehicles in our fleet

Important Notes & Public Holidays

• 100% refunds apply only if the trip is officially canceled by government authorities due to severe weather conditions

• Passenger insurance coverage up to VND 20,000,000 per person

• Passengers are strongly recommended to purchase additional personal travel insurance

During major public holidays and peak travel periods, free shuttle pick-up/drop-off to and from offices is not available, including but not limited to:

• Lunar New Year (Tet Holiday)

• Western New Year

• Hung Kings’ Commemoration Day

• National Day

• Other major public holidays as regulated

This is due to traffic restrictions, road closures, and high passenger volume on certain routes. In These Cases :

Passengers are kindly requested to travel to the office or bus station by themselves, following the map link provided by our staff.

Booking Confirmation & Support

• Your ticket will be confirmed within 24 hours of receiving complete passenger information and successful payment.
• If you do not receive confirmation within this time, please contact our operations department immediately.
• In case tickets are sold out, we will proactively contact and inform you via email so you can adjust your departure time or switch to another suitable mode of transportation.
• If you do not agree to any changes, we will refund 100% of the amount via the original payment method.

Emergency Support

Viet Express Travel – Hotline / WhatsApp / Zalo / Viber / Line:
 +84 975 105 588 (Ms. Huong)

HK Buslines – Viet Express Travel

With HK Buslines, your trip is not just transportation – it is part of your safe and comfortable Vietnam travel experience.

Hotline: 0975 105 588
Website: vietexpresstravel.com
Email: info@vietexpresstravel.com